What is myJambi.com?

myJambi is a social marketplace for buying and selling services.

How do I start using it?

I want to buy a service: Browse the listings for offered services by clicking on the "EXPLORE" button at the top of every page. It's free to post a want to your profile for providers to find. See How do I request a service?

I want to sell a service: Browse the listings for requested services by clicking on the "WHAT PEOPLE WANT" button at the top of the "EXPLORE" page. It's free to add your own offer to your profile for buyers to find. See How do I post a service?

Why should I use myJambi over other sites?

We believe that buying and selling services is inherently a social experience. We put a new spin on traditional social networking by providing users with an efficient and professional way to buy and sell services in an online community of their choosing. Our users can quickly find who and what they are looking for by tapping into their trusted networks of contacts, rather than relying on anonymous postings to pick a service provider or buyer. We provide users with the ability to manage their schedules, make appointments, and keep track of their business dealings all in one place.

Is myJambi safe?

First off, we take your privacy very seriously. We do not sell or share information about our users. You can find more information about how we protect your financial information here. As far as finding trustworthy people to work with, that's where your friends come in. We don't think we're the best people to vouch for different users--you and your friends are. At the heart of myJambi is the idea that buying and selling services is all about trust. You have to get a good sense of just who that other person is before you start working with them. Same goes for the person who is looking to hire you. And the best way to find people you can trust is by tapping into your trusted network of family, friends, and friends-of-friends. So let's say you are a babysitter and you start using myJambi. Well, once you've worked with someone, you'll start getting reviews (hopefully positive ones!) —and you can review your clients too. Talk about accountability! You do a good job, you establish a good reputation, you get more jobs as the positive word of mouth gets out to your network and the network of those people you work with.

Who is myJambi meant for?

Modern men, women, cookie lovers, and flying hippos.

Where can I use myJambi?

Currently it is only available for users in the United States.

Is myJambi free?

Please note that this section has been updated as of April 2009.

myJambi is free for searching, browsing and messaging. We don't charge users a membership fee or listing fee. If you book an appointment or project through the site as a provider, however, we do charge a minimal fee. We don’t charge buyers for booking appointments or projects via myJambi – however, there is a small one-time fee for using the Babysitter Booker special feature, which allows users to get in touch with a select group of babysitters simultaneously.

Who are you guys?

Good question. Who ARE we? Ahh... Where's a philosophy major when you need one? If you are really curious, you can click here for more information about us.

What are myJambi's community standards?

myJambi is an online marketplace for services, supported by a community of service buyers and service providers. On myJambi, people rely on each other to meet their service needs. Our community is based on trust, honesty, and respect for the rights of others. Therefore, we have established certain rules for using myJambi and for posting offers and wants, as well as other Content on myJambi, which are set forth in our Terms of Use and in these Community Standards. Definitions of the terms "Content" and "Site," as used in this document, can be found in the Terms of Use. WHEN YOU USE MYJAMBI, YOU AGREE TO ABIDE BY OUR COMMUNITY STANDARDS AND THE OTHER RULES SET FORTH IN OUR TERMS OF USE. FAILURE TO ADHERE TO THESE COMMUNITY STANDARDS AND THE TERMS OF USE MAY RESULT, AMONG OTHER THINGS, IN TERMINATION OF YOUR ACCOUNT AND THE DELETION OF CONTENT THAT YOU HAVE POSTED ON MYJAMBI, WITH OR WITHOUT NOTICE, AS DETERMINED BY MYJAMBI IN ITS SOLE DISCRETION. Please refer to our Terms of Use for more information about the rules applicable to your use of myJambi and the other rights and remedies of myJambi. The parties who engage in a service transaction on myJambi are solely responsible for all interactions with each other, for arranging payment, customer service, the delivery of the purchased service, the results of the transaction and for all applicable taxes. myJambi is not responsible for any failure to pay any amounts due, or to deliver any service as promised, or for any other aspect of the transaction. Disputes that arise between users of the Site must be resolved between them. myJambi is not obliged to get involved, although we may choose to do so at any time. Please exercise caution and common sense when providing contact information or personal information to other users of myJambi and when making personal contact with other users. You, and you alone, are responsible for any consequences of your listing(s) and any responses to your listing(s). When you list an offer or want make sure your listing is compliant with your local laws, such as human rights laws, equal opportunity laws, and anti-discrimination laws. Click here to read more about myJambi's Community Standards.

What is a "Jambi"?

The name myJambi connotes warmth and inclusiveness. The name originally derives from Jambi-an ancient port city in Indonesia that gained wealth and stature from its key location as a marketplace for all kinds of goods traded by British, Chinese, Arab, Malay and Dutch sailors across the Indian Ocean. Jambi also refers to our ridiculously good-looking mascot named Jambi, who promises a friendly and dynamic service experience. He's our kinda superhero-he loves cookies, great service, and great people. He's here to help!

What is an offer?

An offer is a detailed profile for a specific kind of service that you provide. An offer can include a description of that service, the location where you provide that service, any photos that relate to that service, and your reviews and endorsements as a service provider on myJambi. myJambi allows you to create multiple offers within one category, and groups them together under one tab. For each offer, you can specify your preferred rate and times to work. For example, as a French Tutor, you can create one offer for Conversational French, for which you are available on Mondays and Tuesdays from 5-10pm for a rate of $30/hr, and another offer for Introductory French, for which your are available on weekend afternoons for a rate of $45/hr.

How do I post an offer?

There are a few ways to add an offer, but the easiest is to use the "Create Offer" tool at the top of your profile pages. First, navigate to your Profile by clicking the "PROFILE" link at the top of every page. Next, start typing the name of the service you offer in the box at the top of the page. Click "GO" and you'll be prompted you to fill out basic information about the service you wish to provide on myJambi. Once you finish those few steps, your offer will be posted on the site for potential buyers to view!

What if no category or type fits the service I am trying to create?

Click here to suggest a new category or type that we can add to the list. In the interim, please try and pick the one that most closely matches your service. If you would like to browse all the service categories on myJambi, click the "See all service categories" link to the right of the "GO" button on at the top of your profile pages.

How do I upload photos to my offer?

Go to your offer's page and navigate to the HOW I WORK section of the right hand rail. There you can click on "Add a photo album" link under PORTFOLIO and follow instructions on how to upload photo content. There is a maximum file size limit of 4MB for each photo.

Where do I edit the details of my offer?

Go to your offer's page and click on the "edit this offer" link on the right-hand side below your photo. You can also add additional content to the HOW I WORK module by clicking the "Edit" link to the right of the header in the right hand rail.

How do I share an offer?

Logged-in users: Click on the word "Share" next to the arrow icon on the page of the offer that you want to share and an overlay will appear allowing you to choose with whom you want to share the content.

Logged-out users: Click on the "Share" link and an overlay will appear allowing you to copy the URL of the offer page which you can then paste into an e-mail or an instant message. You can also login or register to share the offer directly from your myJambi account.

Where are the reviews for my offer?

You can access your reviews as a service provider in the REVIEWS section of your offer's page. By default you will see all reviews of you as a provider across all the services you offer (e.g. Babysitter and Math Tutor). By clicking on the link "show only for this service" next to WHAT THEY ARE SAYING, you can show only the reviews of you specific to that offer (e.g. as a Babysitter).

How does my thumb-rating relate to my star-rating?

Your star rating represents your overall rating as a provider of a given service. This star rating is calculated based on the share of thumbs up you earn for that particular service. If you only get thumbs up, you're guaranteed to have a five star rating!

How do I respond to a negative review of my offer?

If a buyer gives you a thumbs down you will see a link below the review, "Post a rebuttal to this thumbs down." Click this link to enter a short rebuttal to the negative review; it will be posted below the user's negative review on your offer page.

How do I update the available times that show on my offer calendar?

For each offer, you can display times you generally prefer to work on those specific services, without worrying about your specific availability week-to-week. To change these times, go to the "edit offer" link below the photo on your offer page.

For busy providers who want to tell buyers specifically when they're free, we realize that it's not easy to manage multiple calendars, so we also allow you to update a "weekly availability" calendar. Any changes to this calendar will affect all your offers for the dates you select. You can make changes to this calendar in the "AVAILABILITY" section of the module at the top of your profile pages, to the right of "CREATE WANT".

Can I temporarily stop accepting proposals on an offer?

Yes! Select the offer you'd like to close to proposals and click the "Advanced Options" link. Then check the box next to the "Stop taking proposals" option and you're done! If you want to open the offer to proposals again, you can do so on the "Advanced Options" menu or the AVAILABILITY section of the page. If you'd like to close the offer more permanently, you can remove the offer or hide the tab.

How do I remove an offer I created?

Select the offer you'd like to remove, and click on the "remove this offer" link underneath the photo on the right side of the page. We don't currently allow users to remove the tab, but if you'd like it out of the way you can hide it using the link "hide all your offers in this category".

How do I hide a service tab I have created?

Click on the "hide all your offers in this category" link next to the category name at the top of your offer's page. Once you have hidden a service tab that you have created, it will no longer appear in search or browse results, and it will also no longer be featured as a tab on your profile. All your offers in that service category (and tab) will also be hidden.

How do I reactivate a service tab I have previously hidden?

If you decide you would like to make an offer available again, navigate to that offer through the "currently hidden" section in the right hand rail on your profile pages. Click the text "show all your offers in this category" next to the name of the category to make this offer visible again. All the content that was previously associated with it will be shown, and it will once again appear in search and browse results, as well as becoming an active tab on your profile for other users to see.

What is a want?

A want is a detailed profile for a specific kind of service you'd like to get done. A want includes a description of exactly what you want (e.g. you are looking for a babysitter), the location where you'd like the service completed, any photos that relate to what you need done, and your reviews as a buyer on myJambi. You can create three types of wants, depending on your needs: a request for an appointment with a provider for a mutually-convenient time (like French tutoring), a request for something you'd like the provider to complete by a deadline (like a painting), and a request for an appointment at a specific time (like babysitting). myJambi allows you to create multiple wants within one category, and groups them together under one tab. For example, as a user Seeking a Pet Sitter, you can create one want for a sitter weekday mornings for a rate of $20/hr, and another want for the next weekend you'll spend out-of-town, for which you'll pay $200 for the weekend.

How do I post a want?

There are a few ways to add a want, but the easiest way is to use the "Create Want" tool at the top of your profile pages. First, navigate to your Profile by clicking the "PROFILE" link at the top of every page. Next, click on the text "Create Want" and start typing the name of the service you are requesting in the box at the top of the page. Click "GO" and you'll be prompted you to fill out basic information about the service you wish to find on myJambi. Once you finish those few steps, your want will be posted on the site for potential buyers to view!

What if no category or type fits the service I am requesting?

Click here to suggest a new category or type that we can add to the list. In the interim, please try and pick the one that most closely matches your service request. If you would like to browse all the service categories on myJambi, click the "See all service categories" link to the right of the "GO" button on at the top of your profile pages.

How do I upload photos to my want?

Go to your want and navigate to the MORE INFO section of the right hand rail. There click on the "Add a photo album" link and follow instructions on how to upload photo content. There is a maximum file size limit of 4MB for each photo.

Where do I edit the details of my want?

Go to your want's page and click on the "edit this want" link on the right-hand side below the photo. You can also add additional content to the MORE INFO section of the right hand rail by clicking the "Edit" link on the right side of the section title.

How do I share a want?

Logged-in users: Click on the word "Share" next to the arrow icon on the page of the want that you want to share and an overlay will appear allowing you to choose with whom you want to share the content.

Logged-in users: Click on the word "Share" next to the arrow icon on the page of the want that you want to share and an overlay will appear allowing you to choose with whom you want to share the content.

Where are the reviews for my want?

You can access your want reviews in the BUYER RATING section of your want's page.

How does my thumb-rating relate to my star-rating?

Your star rating represents your overall rating as a buyer on myJambi. This star rating is calculated based on the share of thumbs up you earn for any service you purchase from a myJambi provider. If you only get thumbs up, you're guaranteed to have a five star rating!

How do I hide comments and names of providers who have reviewed my want?

On your want's page, go to the bottom of the BUYER RATING module and click the "Hide reviewer names and comments" link to hide this information from other users.

How do I respond to a negative review of my want?

If a provider gives you a thumbs down you will see a link below the review, "Post a rebuttal to this thumbs down." Click this link to enter a short rebuttal to the negative review; it will be posted below the user's negative review on your want page.

Can I stop temporarily accepting proposals on a want?

Yes! Select the want you'd like to close to proposals and click the "Advanced Options" link. Then check the box next to the "Stop taking proposals" option and you're done! If you want to open the want to proposals again, you can do so on the "Advanced Options" menu or the AVAILABILITY section of the page.

How do I remove a want I created?

Select the want you'd like to remove, and click on the "remove this want" link underneath the photo on the right side of the page. We don't currently allow users to remove the tab, but if you'd like it out of the way you can hide it using the link "hide all your wants in this category".

How do I hide a service request tab I have created?

Click on the "hide all your wants in this category" link next to the category name at the top of your want's page. Once you have hidden a want tab that you have created, it will no longer appear in search or browse results, and it will also no longer be featured as a tab on your profile. All your wants in that service category (and tab) will also be hidden.

How do I reactivate a service request I have previously hidden?

If you decide you would like to make a want available again, navigate to that want through the "currently hidden" section in the right hand rail of your profile pages. Click the text "change visibility" next to the name of the category to make this want visible again. All the content that was previously associated with it will be shown, and it will once again appear in search and browse results, as well as becoming an active tab on your profile for other users to see.

How can I send a message to another user?

Click on the link "Send a message" when looking at another user's profile and follow instructions in the overlay to send the user a message. You can also go to your Inbox and click on "Compose message" link, and a compose message overlay will appear.

Where do I get notified of new messages?

On your PROFILE page there is a new messages alert in the right-hand rail under the section titled MY MESSAGES if you have received any new messages. You can always access your inbox through the MESSAGES page by clicking on the "see all" link next to the INBOX header.

How do I access new messages I have received?

Click on the "MESSAGES" link at the top of every page, then click on the the message detail listed below the INBOX section.

How do I reply to a message?

Go to the detail page of the message you would like to reply to by clicking on it in your inbox, then click the "Reply" button. A reply box will appear allowing you to respond to that message, and when you are done writing, click the "Send" button to send it.

Can I send messages to multiple users?

Yes! You can share content with multiple people, and you can only also send a personal message to multiple recipients.

What are considered "messages"?

In addition to basic messaging, you will also receive a new message notification when someone shares content with you and when someone suggests a provider.

How do I access messages I have sent?

Go to your Inbox and click on the link "Sent messages" in the upper right corner to view all your sent messages.

How do I delete a message?

Go to your Inbox and select the checkboxes by any/all the messages you want to delete and then click on the button "Delete." If you are looking at a specific message, you can also click on the "Delete" button to delete that message.

I found an offer or want in search or browse that I want to act on...what do I do next?

Click the name of the offer or want in the left-hand column, and then click the "BOOK NOW" button on the offer or want page.

How do I browse just offers?

Click on the word "EXPLORE" at the top of every page. Then you can choose to browse just a specific category (e.g. Creative) or service type (e.g. Photographers) to see what specific services people are posting. You can view all offers on myJambi by clicking the "ALL OFFERS" link in the top left corner of the BROWSE BY SERVICE module.

How do I browse just wants?

Click on the word "EXPLORE" at the top of every page, then click on the "WHAT PEOPLE WANT" tab at the top of the EXPLORE page. You can choose to browse just a specific category (e.g. Creative) or service type (e.g. Photographers) to see what specific service requests people are posting. You can view all wants on myJambi by clicking the "ALL WANTS" link in the top left corner of the BROWSE BY SERVICE module.

How do I browse by a specific type of service?

Choose to browse either offers or wants on the EXPLORE page, and then select from the list of specific types of services that users are posting or requesting.

How do I browse just profiles of myJambi users?

Right now, you can't browse profiles. You can, however, search for friends by name, e-mail address, location or keyword. Go to the search box in the header (top right) and click on the section PEOPLE, then enter your search term(s) and your results will only be the myJambi users that match that term(s).

How do I limit my search results?

Go to the global search box in the header of the page (right corner) and select the section of myJambi you want to search in. It is default set to OFFERS, but you can also search WANTS as well as PEOPLE by clicking on either of those titles above the search box. Enter term(s) you wish to search on and then press the Return/Enter key. The results will default to the section you selected, but you can also click on another tab above the results returned if you want to limit your results to that type of content.

How do I find upcoming offers and wants?

The "Availability" column on search/browse pages indicates when a provider is available or when a buyer is looking to complete their request. You can click the word "Availability" at the top of the column to sort your results, and bring the results with the next availability to the top of the results. You can also use the TIME FILTER on the right side of the page to filter results further.

How do I sort by price or budget?

On search/browse pages, you can click the word "Price" on offer results and "Budget" on want results to sort results. Don't forget that some users list their prices by hour and some list their prices by project.

What is Friend View?

Friend View is a filter that allows you to see how you are connected to other users on myJambi and their offers or wants. Only logged-in users will have the ability to turn the Friend View on, which you can do by selecting the "on" radio button in the right-hand rail under the FRIEND VIEW section.

How do I use Friend View?

First make sure you are logged in to your myJambi account, then go to a search page and select the "on" radio button in the FRIEND VIEW section on right-hand side of page. The Friend View works by highlighting offers or wants from friends and friends +1 (the friends of your friends) as well as providers and buyers who have already been reviewed by your friends, so you can quickly see the offers and wants that are in your network of trusted connections on myJambi. The closer the connection to you, the darker the orange highlighted color and the closer it comes to the top of the list of results returned for a search.

How do I filter my Search/Browse results by location and/or school?

The location filter is pre-populated with the option to filter by the primary location of a logged-in user. Click on the "add a location" link in the right-hand rail to add another location. Once you have selected a location, you can opt to display results that are up to 50 miles away from that location (Note: This will not work if you have not selected a specific location.) To filter search results by schools, you can do so by clicking the "add a school" link.

What is the Minimum Rating filter?

This filter allows you to narrow down the results so that only those results that have received the minimum star rating that you have designated (or higher) are displayed. To use the filter, click on the empty stars.

What is the Minimum # of reviews filter?

This filter allows you to narrow down the results so that only those offer results that have received the minimum number of reviews that you have designated in filter or higher are displayed. To use the filter, move the orange bar on the slider along the axis.

What is the Maximum price filter?

This filter allows you to narrow down the results so that only those offer results that equal the maximum price that you have designated in filter or lower are displayed. By default, this filter is off and all results are displayed, regardless of price. To use the filter, move the orange bar on the slider along the axis.

What is the Minimum # of clients filter?

This filter allows you to narrow down the results so that only the offer results displayed are from users that have completed appointments/projects with the number of buyers (or higher) you have designated.

How do I find friends who are already on myJambi?

Go to your Profile and click on the link "Add friends" link at the top of ALL UPDATED feed. Follow the steps to search for friends on myJambi. You can import contacts from your e-mail address to find friends on myJambi, or you can search by name or e-mail address. You can also select to search PEOPLE at the top of every page and enter a term to search.

How do I invite friends to join me on myJambi?

Go to your Profile and click on the "Invite friends" link on the bottom of the ALL UPDATES feed. Follow the instructions to invite individual e-mail addresses or import contacts from your e-mail address book.

Where do I get notified of new friend requests?

Go to your Profile. If you have pending friend requests, a link saying "x pending friend request(s)" will show up in the MY MESSAGES section of the right hand rail. Click on the link; this will bring you to a page where you can accept or reject all your pending friend requests. myJambi will also send you a friendly e-mail notification when someone has requested to add you as a friend.

How do I view my list of friends?

Go to your Profile and click on the link "x friends" in the REPUTATION section of the right hand rail. You can endorse, send a message, suggest a provider or remove any friend listed there. You can also access their offers and wants directly from this page.

How do I keep track of my friends' activity on myJambi?

On your Profile, you'll see the latest activity of your friends and some of the activity of their friends in the ALL UPDATES section of your news feed. Click through to your friends' profiles to see their latest activity summarized.

How do I control what activity is posted in my friends' community feeds and on my Public Profile?

Go to your "ACCOUNT" by clicking on the link at the top of every page. In your Account Preferences, click on the PRIVACY tab. Here, you can choose not only who can see your profile information, but also what news and activities are shared with your community on myJambi. To remove any individual feed item, you can click the 'x' next to it on your Profile.

What is my profile for?

It is a way to let other users know more about you, and will help buyers & providers decide if they want to work with you. So go ahead and show some personality! Set yourself apart by filling out your profile as best as you can!

Where can I control the privacy settings on my profile?

Click on "ACCOUNT" at the top of any page. Under the PRIVACY tab you can control exactly who can see your profile, and what news and activities are shared with your community on myJambi.

What can I put on my profile?

You can upload photos and text notes to your profile by going to the GET TO KNOW ME section and clicking on the "Add a photo album" or "Add a text note" link under Personal Notes.

Where can I edit the About Me/Goals on my profile?

Go to "edit" link next to the word PROFILE in the right hand rail, or click any of the prompts, such as "Add about me" or "Add goals" in the right hand rail.

How do I change my primary location?

At the top of your Profile, click the word "change" next to your location. You can also change your location on the edit profile page.

How do I add/edit schools on my profile?

Go to the "edit" link next to PROFILE in the right hand rail, or click "Add school" under SCHOOL.

How do I add/edit my work experience?

Go to the "edit" link next to PROFILE in the right hand rail, or click "Add work" under WORK.

How do I purchase an offer?

You can make a proposal on any offer by going to the offer's page and clicking on the "BOOK NOW" button. myJambi will guide you through a few quick steps, and, before you know it, you'll have sent off a proposal! The provider will receive your appointment or project description, the rate you're willing to pay and time proposals, and will have the opportunity to respond. You'll be notified by e-mail of any responses from the provider.

How do I negotiate price and date/time with a provider?

When a provider sends a proposal based on one of your wants, you'll always have the option to send a counter proposal back to the provider. Your counter proposal can include a different suggested rate, as well as a new date and time for the appointment (or deadline for a project), and/or any other details of the agreement.

How do I suggest dates/times that aren't highlighted as "available" on a calendar?

Just go ahead and click! We allow you to propose any date and time to a buyer or provider, even if they haven't selected it as one of their available times.

What is "instantly bookable"?

On myJambi, providers can choose to make the times that they add to their week-to-week schedule "instantly bookable." If you are making a proposal on an offer that has instantly bookable times, and your proposed rate matches the minimum rate suggested by the provider, we will be sure to let you know that you can bypass the proposal process and instantly book the provider.

How do I cancel an appointment or project and what happens?

You'll need to message the provider directly. In your Messages page, under the Upcoming Appointments or the Upcoming Deadlines sections of your COMMERCE ACTIVITY feed, click "send message" next to the appointment or project you'd like to cancel. The provider will have to forfeit their transaction fee for this appointment/project.

Where do I get the latest updates on proposals I've sent or received?

On your MESSAGES page, you'll see Upcoming Appointments, Upcoming Projects, Updates Awaiting Response, and Other Updates in the COMMERCE ACTIVITY section. You can also see the history of all sent or received proposals in your Buyer History and Provider History. In addition, myJambi sends you friendly reminder e-mails when you need to take action on a proposal.

When does a proposal expire?

A proposal is considered "expired" when all of the appointment date/times or the project deadline proposed have passed.

How do I make an appointment or agree to a project with a provider I've already worked with?

On your Profile, click on the link "see all" next to PROVIDERS YOU HAVE WORKED WITH under MY SERVICE PROVIDERS. Here, you should see all the providers you've worked with on myJambi and with whom you still have an agreement. Select the provider you'd like to work with again and click the "BOOK AGAIN" button above the calendar. This will take you through a few short steps to book another appointment or project. Since you've already established a rate with the provider, you'll only be negotiating date and time if you have an appointment-based agreement or a deadline if you have a project-based agreement.

How do I review a provider?

You can only review a provider after you've completed an appointment or project with them. After the first appointment or project is completed, you'll have ten days to review the provider. You'll see an update in the COMMERCE ACTIVITY section of your Messages page notifying you that it's time to make a review. Click on "rate and review" and we'll guide you through the necessary steps. myJambi will also send you a friendly e-mail reminder when it's time to complete a review. Your review will be posted to the REVIEWS section of the provider's offer page.

What is the Buyer History?

The Buyer History is where we keep track of all the proposals, appointments/projects and agreements that relate to your offers. Agreements, appointments & projects, proposals received and proposals sent are each tracked in a separate tab. You can click on any blue text in these pages to see additional detail relating to the agreement, appointment/project or proposal. To access your Buyer History, click on the hyperlinked words "Buyer History" next to COMMERCE ACTIVITY on your Messages page.

How do I access all my appointments and projects as a buyer?

Your upcoming appointments and projects will appear at the top of your COMMERCE ACTIVTY feed on your Messages page. You can access all future and past appointments in the APPOINTMENTS & PROJECTS tab of your Buyer History.

How do I access all the proposals I have received from providers?

On your Messages page, click on the words "Buyer History" next to COMMERCE ACTIVITY. The third tab, called PROPOSALS RECEIVED, stores all the proposals you've received from providers.

How do I access all the proposals I have sent to providers?

On your Messages page, click into your Buyer History. The third tab, called PROPOSALS SENT, stores all the proposals you've sent to providers.

How do I make a proposal on a want?

You can make a proposal on any want by going to the want's page and clicking on the "BOOK NOW" button. myJambi will guide you through a few quick steps, and, before you know it, you'll have sent off a proposal! The buyer will receive the offer you've associated with your proposal, a rate, and the time(s) you suggested for the appointment (or deadline for a project), and will have the opportunity to respond. You'll be notified by e-mail of any responses from the buyer.

How do I suggest my offer to a buyer with a relevant want?

When you click "BOOK NOW" on a want, you'll be able to choose an offer to send with your proposal.

Why do I have to create an offer to send a proposal to a buyer with a want?

At myJambi, we strongly believe that talented individuals are eagerly seeking a community to sell their services and build up a reputation as a service provider and that buyers are looking for true accountability. In order to help create that type marketplace, we ask that providers always have an offer for any type of service they propose carrying out so it can truly be associated with a particular talent and that they can immediately start building that reputation. myJambi is all about accountability and these service-specific reviews help create that environment for our users.

How do I negotiate the price of an appointment or project?

When you receive a proposal, you can always "counter" the proposal with suggestions of your own for a different price (or date and time).

What is "instantly bookable?"

On myJambi, providers can choose to make the times that they add to their week-to-week schedule "instantly bookable." To do this, go to your AVAILABILITY in the box at the top of your profile pages and check the box above the top calendar. By activating this feature, you are telling potential buyers that you can guarantee an appointment time if the buyer's proposal at least matches your minimum suggested rate.

How do I suggest dates/times that aren't highlighted as "available" on a calendar?

As long as the buyer is looking for an appointment and hasn't asked for one specific time, we allow you to propose any date and time, even if they haven't selected it as one of their available times.

How do I set up terms for a specific service, such as cancellation policy, contract length, etc...?

Select the offer, and click on the "Add a term" link and choose the type of term you'd like to add.

Where do I get the latest updates on proposals I've sent or received?

On your Messages page, you'll see Upcoming Appointments, Upcoming Deadlines, Updates Awaiting Response, and Other Updates in the COMMERCE ACTIVITY section. You can also see the history of all sent or received proposals in your Buyer History and Provider History. In addition, myJambi sends you friendly reminder e-mails when you need to take action on a proposal.

How do I cancel an appointment or project with a buyer?

You'll need to message the buyer directly. In your Messages page, under the Upcoming Appointments or Upcoming Deadlines section of your COMMERCE ACTIVITY feed, click "send message" next to the appointment or project you'd like to cancel. You will have to forfeit your transaction fee for this appointment/project.

Can I receive a refund if my buyer canceled?

At this time, we are unfortunately unable to refund the transaction fee when either party cancels.

How do I review a buyer?

You can only review a buyer after you've completed an appointment or project for them. After the first appointment or project is completed, you'll have ten days to review the buyer. You'll see an update in the COMMERCE ACTIVITY section of your Messages page notifying you that it's time to make a review. Click on "rate and review" and we'll guide you through the necessary steps. myJambi will also send you a friendly e-mail reminder when it's time to complete a review.

Your review will be posted to the BUYER RATING section of the buyer's want page.

What is my Provider History?

The Provider History is where we keep track of all the proposals, appointments, projects and agreements that relate to your offers. Agreements, appointments & projects, proposals received and proposal sent are each tracked in a separate tab. You can click on any blue text in these pages to see additional detail relating to the agreement, appointment, project or proposal. To access your Provider History, click on the hyperlinked words "Provider History" next to COMMERCE ACTIVITY in your Messages page.

How do I access all my appointments and projects as a provider?

Your upcoming appointments and projects will appear at the top of your COMMERCE ACTIVTY feed on your Messages page. You can access all future and past appointments in the APPOINTMENTS & PROJECTS tab of your Provider History.

How do I access all the proposals I have received from buyers?

On your Messages page, click into your Provider History. The third tab, called PROPOSALS RECEIVED, stores all the proposals you've received from buyers.

How do I access all the proposals I have sent to buyers?

On your Messages page, click into your Provider History. The third tab, called PROPOSALS SENT, stores all the proposals you've sent to buyers.

What happens if a buyer has not paid for the services I have provided him/her through myJambi?

The best place to start is to contact the buyer. Send your buyer a friendly payment reminder in a myJambi message (see How can I send a message to another user?). If you aren't able to reach the buyer, or aren't able to obtain payment, you may want to give the buyer a "thumbs down" review. In the body of the review, you can choose the "payment problem" option from the drop down menu (see How do I review a buyer?).

To help avoid this kind of problem, try listing your billing preferences as a term on your offer (see How do I set up terms for a specific service?). That way you can agree with your buyer ahead of time when and how you get paid.

What is the myJambi transaction fee?

Please note that this section has been updated as of April 2009.

Providers who use myJambi to conduct business are charged a minimal fee for every appointment or project that they schedule. All transaction fees are the responsibility of the service provider.

Each time a provider and buyer set up a first appointment or project, the provider incurs a fee of $3.00.

After the initial transaction, the provider incurs a $1.00 fee for each follow-up appointment or project with that same buyer for the same service.

Buyers on myJambi incur no charge and are therefore not asked to register a credit card or any other method of payment in order to use the service. Buyers on myJambi are only charged upon using our special feature, the Babysitter Booker.

What is an accepted method of payment?

myJambi accepts American Express, Visa, Mastercard, and Discover credit and debit cards.

How do I add a method of payment?

Click "ACCOUNT" at the top of any page. Click on the PAYMENT PREFS tab, and follow the directions to add a new payment method. myJambi will always tell you before charging your credit or debit card.

When will I be charged?

Please note that this section has been updated as of April 2009.

As a provider, you will only be charged when you confirm a proposal from a buyer. It doesn't matter who proposes what, you'll always be asked to confirm the appointment or project and authorize the charge. We'll always tell you the exact amount we're charging. The technical point of sale is the provider's proposal confirmation.

As a buyer, you will not be charged for booking service appointments or projects. The only exception is our special feature, the Babysitter Booker, which allows buyers to get in touch with a select group of babysitters simultaneously. When using the Babysitter Booker, you will be charged before your request is sent to our select New York babysitters. We'll always tell you the exact amount we're charging and you’ll always be able to confirm the charge beforehand.

What happens if my method of payment is invalid?

Please note that this section has been updated as of April 2009.

After each transaction, the provider receives an e-mail with a summary of charges from myJambi. Similarly, buyers will receive an invoice upon sending out a request using the Babysitter Booker.

How do I receive an invoice of payments rendered?

After each transaction, the provider receives an e-mail with a summary of transaction fee charges from myJambi.

If the appointment or project is canceled, will I receive a refund?

Please note that this section has been updated as of April 2009.

Unfortunately, we are not able to issue refunds at this time for transaction fees charged to service providers. If either the provider or buyer cancels an appointment or project, the provider will have to forfeit their transaction fee.

For a limited time only, we are waiving our no-refunds rule for the Babysitter Booker special feature, because it is brand-new. Buyers using this feature who are unsatisfied for any reason can get a refund of their $5 fee by contacting our customer service department.

If I am a buyer, do I need to have a credit card on file to book an appointment or project?

Please note that this section has been updated as of April 2009.

No. Buyers aren’t charged for booking appointments or projects through myJambi.

The only exception is our Babysitter Booker special feature. There is a $5 fee for getting in touch with myJambi babysitters via this special feature.

How does myJambi protect my financial information?

1. This is a secure website. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect. Your information is encrypted using SSL (secure socket layer) technology, which means that it isn't readable by anyone but us.

2. We do not disclose your financial information to outside companies without your consent. Please refer to our Privacy Policy for more information.

3. You have control over whether the information stays in your account after the transaction has been completed. We save credit card information under your Account Preferences for your convenience, but you are free to delete or modify such information at anytime. Please visit your Account Preferences to make any changes.

4. This transaction is traceable. You will receive an invoice e-mail from myJambi documenting the transaction.

5. This transaction is purely between myJambi and you, the user. With the exception of our credit card transaction provider, no other party has access to your financial information. myJambi will never contact you via e-mail or phone to ask you for your credit card information. If you receive any e-mail or phone call asking for your password or banking information, disregard the request and please inform us us as soon as possible.

What is the Babysitter Booker?

Please note that this section, as well as the following sections related to the Babysitter Booker, have been updated as of April 2009.

The Babysitter Booker is a special feature launched in April 2009. We are currently testing this new feature in New York, NY.

How does it work?

Using the Babysitter Booker, parents looking for babysitters can get in touch with a select group of babysitters in New York in under a minute for a one-time, $5 fee.

Enter the e-mail address at which you want to be contacted by our babysitters, submit your credit card to pay the one-time, $5 fee (read more about how myJambi protects your financial information here) and send your request to all babysitters out at once. Then, sit back and wait for responses to come in.

It’s quick and easy, and we guarantee a reply from the babysitters within 48 hours. If you’ve used the myJambi Babysitter Booker and are unsatisfied for any reason, please contact us at support@myjambi.com and we will refund your $5 fee, no questions asked.

I’m a New York parent. Why should I be using the Babysitter Booker?

Because it’s easy and takes less than a minute to get in touch with a select group of New York babysitters who will respond to your request within 48 hours. You can then choose the babysitter(s) who you want to interview and work with.

I’m a New York babysitter. How do I participate in the Babysitter Booker?

We’re always looking for excellent babysitters with references. Get in touch with us at support@myjambi.com and we’ll fill you in on the details and tell you what you need to do to be part of the Babysitter Booker.

How do I flag content as inappropriate?

You can flag content on site as inappropriate by clicking on the "Flag this Offer" or "Flag this Want" links at the bottom right corner of the top module on most pages. This will call up an overlay that allows you to choose the reason for flagging content. You will also be able to find similar links on photos and broadcasts to appropriately flag those forms of content as well.

What are myJambi's terms of use and privacy policy?

myJambi strives to create a safe and vibrant online community. Click here to read myJambi's Terms of Use & Privacy Policy.

How do I deactivate my myJambi account?

We really hate to see you go! On the top of any page, click the "ACCOUNT" link. On the BASICS tab, you'll see a link to deactivate your account. Follow the steps and your account will be deactivated. On your way out, please leave us any feedback you can. We'll miss you!