What is myJambi.com?

myJambi is a social marketplace for buying and selling services.

How do I start using it?

I want to buy a service: Browse the listings for offered services by clicking on the "WHAT PEOPLE OFFER" button at the top of every page. It's free to post a want to your profile for providers to find. See How do I request a service?

I want to sell a service: Browse the listings for requested services by clicking on the "WHAT PEOPLE WANT" button at the top of every page. It's free to add your own offer to your profile for buyers to find. See How do I post a service?

Why should I use myJambi over other sites?

We believe that buying and selling services is inherently a social experience. We put a new spin on traditional social networking by providing users with an efficient and professional way to buy and sell services in an online community of their choosing. Our users can quickly find who and what they are looking for by tapping into their trusted networks of contacts, rather than relying on anonymous postings to pick a service provider or buyer. We provide users with the ability to manage their schedules, make appointments, and keep track of their business dealings all in one place.

Is myJambi safe?

First off, we take your privacy very seriously. We do not sell or share information about our users. You can find more information about how we protect your financial information here. As far as finding trustworthy people to work with, that's where your friends come in. We don't think we're the best people to vouch for different users--you and your friends are. At the heart of myJambi is the idea that buying and selling services is all about trust. You have to get a good sense of just who that other person is before you start working with them. Same goes for the person who is looking to hire you. And the best way to find people you can trust is by tapping into your trusted network of family, friends, and friends-of-friends. So let's say you are a babysitter and you start using myJambi. Well, once you've worked with someone, you'll start getting reviews (hopefully positive ones!) —and you can review your clients too. Talk about accountability! You do a good job, you establish a good reputation, you get more jobs as the positive word of mouth gets out to your network and the network of those people you work with.

Who is myJambi meant for?

Modern men, women, cookie lovers, and flying hippos.

Where can I use myJambi?

Currently it is only available for users in the United States.

Is myJambi free?

myJambi is free for searching, browsing and messaging. We don't charge users a membership fee or listing fee. If you book an appointment or project through the site as a provider, however, we do charge a minimal fee. We never charge buyers!

Who are you guys?

Good question. Who ARE we? Ahh... Where's a philosophy major when you need one? If you are really curious, you can click here for more information about us.

What are myJambi's community standards?

myJambi is an online marketplace for services, supported by a community of service buyers and service providers. On myJambi, people rely on each other to meet their service needs. Our community is based on trust, honesty, and respect for the rights of others. Therefore, we have established certain rules for using myJambi and for posting offers and wants, as well as other Content on myJambi, which are set forth in our Terms of Use and in these Community Standards. Definitions of the terms "Content" and "Site," as used in this document, can be found in the Terms of Use. WHEN YOU USE MYJAMBI, YOU AGREE TO ABIDE BY OUR COMMUNITY STANDARDS AND THE OTHER RULES SET FORTH IN OUR TERMS OF USE. FAILURE TO ADHERE TO THESE COMMUNITY STANDARDS AND THE TERMS OF USE MAY RESULT, AMONG OTHER THINGS, IN TERMINATION OF YOUR ACCOUNT AND THE DELETION OF CONTENT THAT YOU HAVE POSTED ON MYJAMBI, WITH OR WITHOUT NOTICE, AS DETERMINED BY MYJAMBI IN ITS SOLE DISCRETION. Please refer to our Terms of Use for more information about the rules applicable to your use of myJambi and the other rights and remedies of myJambi. The parties who engage in a service transaction on myJambi are solely responsible for all interactions with each other, for arranging payment, customer service, the delivery of the purchased service, the results of the transaction and for all applicable taxes. myJambi is not responsible for any failure to pay any amounts due, or to deliver any service as promised, or for any other aspect of the transaction. Disputes that arise between users of the Site must be resolved between them. myJambi is not obliged to get involved, although we may choose to do so at any time. Please exercise caution and common sense when providing contact information or personal information to other users of myJambi and when making personal contact with other users. You, and you alone, are responsible for any consequences of your listing(s) and any responses to your listing(s). When you list an offer or want make sure your listing is compliant with your local laws, such as human rights laws, equal opportunity laws, and anti-discrimination laws. Click here to read more about myJambi's Community Standards.

What is a "Jambi"?

The name myJambi connotes warmth and inclusiveness. The name originally derives from Jambi-an ancient port city in Indonesia that gained wealth and stature from its key location as a marketplace for all kinds of goods traded by British, Chinese, Arab, Malay and Dutch sailors across the Indian Ocean. Jambi also refers to our ridiculously good-looking mascot named Jambi, who promises a friendly and dynamic service experience. He's our kinda superhero-he loves cookies, great service, and great people. He's here to help!

What is an offer?

An offer is a detailed profile for a specific kind of service that you provide. An offer can include a description of that service, the location where you provide that service, any photos that relate to that service, and your reviews and endorsements as a service provider on myJambi. myJambi allows you to create multiple offers within one category, and groups them together under one tab. For each offer, you can specify your preferred rate and times to work. For example, as a French Tutor, you can create one offer for Conversational French, for which you are available on Mondays and Tuesdays from 5-10pm for a rate of $30/hr, and another offer for Introductory French, for which your are available on weekend afternoons for a rate of $45/hr.

How do I post an offer?

Click on the "add a service" tab next to your MY PROFILE tab (or the orange colored "+" tab if you have already requested a service). It will prompt you to fill out basic information about the service you wish to provide on myJambi. Once you finish those few steps, your offer will be posted on the site for potential buyers to view!

What if no category or type fits the service I am trying to create?

Click here to suggest a new category or type that we can add to the list. In the interim, please try and pick the one that most closely matches your service.

How do I upload photos to my offer?

Go to your offer's page and navigate to the MY PORTFOLIO module in the middle of the page. There you can click on "Add a photo album" link and follow instructions on how to upload that content. There is a maximum file size limit of 4MB for each photo.

Where do I edit the details of my offer?

Go to your offer's page and click on the "edit this offer" link on the right-hand side below your photo. You can also add additional content to the MORE ABOUT HOW I WORK module by clicking the "Edit" link on the right side of the orange header.

How do I share an offer?

Logged-in users: Click on the word "Share" next to the arrow icon on the page of the offer that you want to share and an overlay will appear allowing you to choose with whom you want to share the content.

Logged-out users: Click on the "Share" link and an overlay will appear allowing you to copy the URL of the offer page which you can then paste into an e-mail or an instant message. You can also login or register to share the offer directly from your myJambi account.

Where are the reviews for my offer?

You can access your reviews as a service provider in the REVIEWS section of your offer's page. By default you will see all reviews of you as a provider of a specific service (e.g. as a Babysitter). By clicking on the link at the top right corner of the module, you can see "All Reviews" of you as a provider across multiple services (e.g. as a Babysitter, Singer, and Pet Sitter).

How does my thumb-rating relate to my star-rating?

Your star rating represents your overall rating as a provider of a given service. This star rating is calculated based on the share of thumbs up you earn for that particular service. If you only get thumbs up, you're guaranteed to have a five star rating!

How do I respond to a negative review of my offer?

If a buyer gives you a thumbs down you will see a link below the review, "Post a rebuttal to this thumbs down." Click this link to enter a short rebuttal to the negative review; it will be posted below the user's negative review on your offer page.

How do I update the available times that show on my offer calendar?

For each offer, you can display times you generally prefer to work on those specific services, without worrying about your specific availability week-to-week.

For busy providers who want to tell buyers specifically when they're free, we realize that it's not easy to manage multiple calendars, so we also allow you to update a "weekly availability" calendar. Any changes to this calendar will affect all your offers for the dates you select. You can make changes to both types of availability by going to your HOME and clicking on the MY AVAILABILITY tab. On this page, you'll be able to update your specific availability on the top calendar, and your general availability per offer on the bottom calendar.

Can I temporarily stop accepting proposals on an offer?

Yes! Select the offer you'd like to close to proposals and click the "Advanced Options" link. Then check the box next to the "Stop taking proposals" option and you're done! If you want to open the offer to proposals again, you can do so on the "Advanced Options" menu or the AVAILABILITY section of the page. If you'd like to close the offer more permanently, you can remove the offer or hide the tab.

How do I remove an offer I created?

Select the offer you'd like to remove, and click on the "remove this offer" link underneath the photo on the right side of the page. We don't currently allow users to remove the tab, but if you'd like it out of the way you can hide it.

How do I hide a service tab I have created?

Click on the "change visibility" link next to the category name at the top of your offer's page. Once you have hidden a service tab that you have created, it will no longer appear in search or browse results, and it will also no longer be featured as a tab on your profile. All your offers in that service category (and tab) will also be hidden.

How do I reactivate a service tab I have previously hidden?

If you decide you would like to make an offer available again, navigate to that offer through the "currently hidden" section on your main profile page. Click the text "change visibility" next to the name of the category to make this offer visible again. All the content that was previously associated with it will be shown, and it will once again appear in search and browse results, as well as becoming an active tab on your profile for other users to see.

What is a want?

A want is a detailed profile for a specific kind of service you'd like to get done. A want includes a description of exactly what you want (e.g. you are looking for a babysitter), the location where you'd like the service completed, any photos that relate to what you need done, and your reviews as a buyer on myJambi. You can create three types of wants, depending on your needs: a request for an appointment with a provider for a mutually-convenient time (like French tutoring), a request for something you'd like the provider to complete by a deadline (like a painting), and a request for an appointment at a specific time (like babysitting). myJambi allows you to create multiple wants within one category, and groups them together under one tab. For example, as a user Seeking a Pet Sitter, you can create one want for a sitter weekday mornings for a rate of $20/hr, and another want for the next weekend you'll spend out-of-town, for which you'll pay $200 for the weekend.

How do I post a want?

Click on the tab called the "request a service" tab next to your MY PROFILE tab (or the grey colored "+" tab if you have already requested a service). It will prompt you to fill out basic information about the service you are seeking on myJambi. Once you finish those few steps, your want will be posted on the site for potential providers to view!

What if no category or type fits the service I am requesting?

Click here to suggest a new category or type that we can add to the list. In the interim, please try and pick the one that most closely matches your service request.

How do I upload photos to my want?

Go to your want and navigate to the MORE INFO module in the middle. There click on the "Add a photo album" link and follow instructions on how to upload that content. There is a maximum file size limit of 4MB for each photo.

Where do I edit the details of my want?

Go to your want's page and click on the "edit this want" link on the right-hand side below the photo. You can also add additional content to the MORE ABOUT WHAT I'M LOOKING FOR module by clicking the "Edit" link on the right side of the orange header.

How do I share a want?

Logged-in users: Click on the word "Share" next to the arrow icon on the page of the want that you want to share and an overlay will appear allowing you to choose with whom you want to share the content.

Logged-in users: Click on the word "Share" next to the arrow icon on the page of the want that you want to share and an overlay will appear allowing you to choose with whom you want to share the content.

Where are the reviews for my want?

You can access your want reviews in the BUYER RATING section of your want's page.

How does my thumb-rating relate to my star-rating?

Your star rating represents your overall rating as a buyer on myJambi. This star rating is calculated based on the share of thumbs up you earn for any service you purchase from a myJambi provider. If you only get thumbs up, you're guaranteed to have a five star rating!

How do I hide comments and names of providers who have reviewed my want?

On your want's page, go to the bottom of the BUYER RATING module and click the "Hide reviewer names and comments" link to hide this information from other users.

How do I respond to a negative review of my want?

If a provider gives you a thumbs down you will see a link below the review, "Post a rebuttal to this thumbs down." Click this link to enter a short rebuttal to the negative review; it will be posted below the user's negative review on your want page.

Can I stop temporarily accepting proposals on a want?

Yes! Select the want you'd like to close to proposals and click the "Advanced Options" link. Then check the box next to the "Stop taking proposals" option and you're done! If you want to open the want to proposals again, you can do so on the "Advanced Options" menu or the AVAILABILITY section of the page.

How do I remove a want I created?

Select the want you'd like to remove, and click on the "remove this want" link underneath the photo on the right side of the page. We don't currently allow users to remove the tab, but if you'd like it out of the way you can hide it.

How do I hide a service request tab I have created?

Click on the "change visibility" link next to the category name at the top of your want's page. Once you have hidden a want that you have created, it will no longer appear in search or browse results, and it will also no longer be featured as a tab on your profile. All the wants associated with that service category (and tab) will also be hidden.

How do I reactivate a service request I have previously hidden?

If you decide you would like to make a want available again, navigate to that want through the "currently hidden" section on your main profile page. Click the text "change visibility" next to the name of the category to make this want visible again. All the content that was previously associated with it will be shown, and it will once again appear in search and browse results, as well as becoming an active tab on your profile for other users to see.

How can I send a message to another user?

Click on the link "Send a message" when looking at another user's profile and follow instructions in the overlay to send the user a message. You can also go to your Inbox and click on "Compose message" link, and a compose message overlay will appear.

Where do I get notified of new messages?

On your HOME page there is a new messages alert in the right-hand rail under the section titled INBOX if you have received any new messages. Click on the link with the number of new messages to view your Inbox.

How do I access new messages I have received?

Click on the "X new messages" link in the right-hand rail of your HOME page to navigate to your Inbox where you can view all your new messages.

How do I reply to a message?

Go to the detail page of the message you would like to reply to by clicking on it in your inbox, then click the "Reply" button. A reply box will appear allowing you to respond to that message, and when you are done writing, click the "Send" button to send it.

Can I send messages to multiple users?

Yes! You can share content with multiple people, and you can only also send a personal message to multiple recipients.

How do I send a message to all my friends?

The best way to send a message quickly to all your friends is to post a broadcast. Go to your profile page and scroll down to the BROADCASTS section. Pick the type of broadcast you want to send out, type your text into the field provided, and click the "Broadcast" button. Your broadcast will be published on your profile as well as in the LATEST UPDATES FROM MY COMMUNITY section on your friends' and their friends' homepages.

What are considered "messages"?

In addition to basic messaging, you will also receive a new message notification when someone shares content with you and when someone suggests a provider.

How do I access messages I have sent?

Go to your Inbox and click on the link "Sent messages" in the upper right corner to view all your sent messages.

How do I delete a message?

Go to your Inbox and select the checkboxes by any/all the messages you want to delete and then click on the button "Delete." If you are looking at a specific message, you can also click on the "Delete" button to delete that message.

I found an offer or want in search or browse that I want to act on...what do I do next?

Click the name of the offer or want in the left-hand column, and then click the "BOOK NOW" button on the offer or want page.

How do I browse just offers?

Go to the bubble labeled "WHAT PEOPLE OFFER" in the global header and click on it. Then you can choose to browse just a specific category or service type to see what specific services people are posting.

How do I browse just wants?

Go to the bubble labeled "WHAT PEOPLE WANT" in the global header and click on it. Then you can choose to browse just a specific category or service type to see what specific services people are requesting.

How do I browse by a specific type of service?

Choose to browse either offers or wants on the public homepage, and then select from the list of specific types of services that users are posting or requesting.

How do I browse just profiles of myJambi users?

Right now, you can't browse profiles. You can, however, search for friends by name, e-mail address, location or keyword. Go to the search box in the header (top right) and click on the section PEOPLE, then enter your search term(s) and your results will only be the myJambi users that match that term(s).

How do I limit my search results?

Go to the global search box in the header of the page (right corner) and select the section of myJambi you want to search in. It is default set to OFFERS, but you can also search WANTS as well as PEOPLE by clicking on either of those titles above the search box. Enter term(s) you wish to search on and then press the Return/Enter key. The results will default to the section you selected, but you can also click on another tab above the results returned if you want to limit your results to that type of content.

How do I find upcoming offers and wants?

The "Availability" column on search/browse pages indicates when a provider is available or when a buyer is looking to complete their request. You can click the word "Availability" at the top of the column to sort your results, and bring the results with the next availability to the top of the results. You can also use the TIME FILTER on the right side of the page to filter results further.

How do I sort by price or budget?

On search/browse pages, you can click the word "Price" on offer results and "Budget" on want results to sort results. Don't forget that some users list their prices by hour and some list their prices by project.

What is Friend View?

Friend View is a filter that allows you to see how you are connected to other users on myJambi and their offers or wants. Only logged-in users will have the ability to turn the Friend View on, which you can do by selecting the "on" radio button in the right-hand rail under the FRIEND VIEW section.

How do I use Friend View?

First make sure you are logged in to your myJambi account, then go to a search page and select the "on" radio button in the FRIEND VIEW section on right-hand side of page. The Friend View works by highlighting offers or wants from friends and friends +1 (the friends of your friends) as well as providers and buyers who have already been reviewed by your friends, so you can quickly see the offers and wants that are in your network of trusted connections on myJambi. The closer the connection to you, the darker the orange highlighted color and the closer it comes to the top of the list of results returned for a search.

How do I filter my Search/Browse results by location and/or school?

The location filter is pre-populated with the option to filter by the primary location of a logged-in user. Click on the "add a location" link in the right-hand rail to add another location. Once you have selected a location, you can opt to display results that are up to 50 miles away from that location (Note: This will not work if you have not selected a specific location.) To filter search results by schools, you can do so by clicking the "add a school" link.

What is the Minimum Rating filter?

This filter allows you to narrow down the results so that only those results that have received the minimum star rating that you have designated (or higher) are displayed. To use the filter, click on the empty stars.

What is the Minimum # of reviews filter?

This filter allows you to narrow down the results so that only those offer results that have received the minimum number of reviews that you have designated in filter or higher are displayed. To use the filter, move the orange bar on the slider along the axis.

What is the Maximum price filter?

This filter allows you to narrow down the results so that only those offer results that equal the maximum price that you have designated in filter or lower are displayed. By default, this filter is off and all results are displayed, regardless of price. To use the filter, move the orange bar on the slider along the axis.

What is the Minimum # of clients filter?

This filter allows you to narrow down the results so that only the offer results displayed are from users that have completed appointments/projects with the number of buyers (or higher) you have designated.

How do I find friends who are already on myJambi?

Go to your Home and click on the link "Find friends" in the Friends section on the right-hand rail of the page. Follow the steps to search for friends on myJambi. You can import contacts from your e-mail address to find friends on myJambi, or you can search by name or e-mail address. You can also select to search PEOPLE at the top of every page and enter a term to search.

How do I invite friends to join me on myJambi?

Click on the "Invite" link in the global header (it's at the top of every page), or go to your Home and click on the link "Invite friends" in the FRIENDS section on the right-hand side of the page.

Where do I get notified of new friend requests?

Go to your Home. If you have pending friend requests, a link saying "x pending friend request(s)" will show up in the FRIENDS section of the right-hand rail. Click on the link; this will bring you to a page where you can accept or reject all your pending friend requests. myJambi will also send you a friendly e-mail notification when someone has requested to add you as a friend.

How do I view my list of friends?

Go to your Home and click on the link "view all" in the FRIENDS section of the right-hand rail. You can endorse, send a message, suggest a provider or remove any friend listed there. You can also access their offers and wants directly from this page.

How do I keep track of my friends' activity on myJambi?

Go to your Home and scroll down to the LATEST UPDATES FORM MY COMMUNITY section where you will see all the latest activity of your friends and some of the activity of their friends.

How do I control what activity is posted in my friends' community feeds and under the section YOUR ACTIVITY section of my Home?

Go to your Home and click on the hyperlinked text in the sentence "To control what activities your friends are notified about, click here." Clicking on the link will bring you to the PRIVACY tab of your Account Preferences, where you can choose not only who can see your profile information, but also what news and activities are shared with your community on myJambi.

How do I start sending my reviews out to my friends as part of my activity feed?

On your Home, you'll see text in the right-hand column under YOUR ACTIVITY that says, "Your reviews are not currently being sent to your friends. Click here to start sending them." Click away!7.

What is my profile for?

It is a way to let other users know more about you, and will help buyers & providers decide if they want to work with you. So go ahead and show some personality! Set yourself apart by filling out your profile as best as you can!

Where can I control the privacy settings on my profile?

Go to your Home and click on the "Account preferences" link in the upper right corner. Click on the PRIVACY tab and on this page you can control exactly who can see your profile, and what news and activities are shared with your community on myJambi.

What can I put on my profile?

You can upload photos and text notes to your profile by going to the GET TO KNOW ME section and clicking on the "Add a photo album" or "Add a text note" link under Personal Notes.

How do I use the Broadcasts section?

See "How do I send a message to all my friends?" in the Messaging section.

Where can I edit the About Me/Goals on my profile?

Go to "edit my profile" link under your profile photo and you will be brought to the edit INFO tab. There you can choose to add/edit the About Me and Goals sections.

How do I change my primary location?

Go to the "edit profile" link under your profile photo and you will be brought to the edit INFO tab. There you can choose to edit the city and state you selected in the Location section.

How do I add/edit schools on my profile?

Go to the "edit profile" link under your profile photo and you will be brought to the edit INFO tab. There you can choose to add/edit a school to the Education section.

How do I add/edit my work experience?

Go to the "edit profile" link under your profile photo and you will be brought to the edit INFO tab. There you can choose to add /edit your work experience in the Work section.

How do I purchase an offer?

You can make a proposal on any offer by going to the offer's page and clicking on the "BOOK NOW" button. myJambi will guide you through a few quick steps, and, before you know it, you'll have sent off a proposal! The provider will receive your appointment or project description, the rate you're willing to pay and time proposals, and will have the opportunity to respond. You'll be notified by e-mail of any responses from the provider.

How do I negotiate price and date/time with a provider?

When a provider sends a proposal based on one of your wants, you'll always have the option to send a counter proposal back to the provider. Your counter proposal can include a different suggested rate, as well as a new date and time for the appointment (or deadline for a project), and/or any other details of the agreement.

How do I suggest dates/times that aren't highlighted as "available" on a calendar?

Just go ahead and click! We allow you to propose any date and time to a buyer or provider, even if they haven't selected it as one of their available times.

What is "instantly bookable"?

On myJambi, providers can choose to make the times that they add to their week-to-week schedule "instantly bookable." If you are making a proposal on an offer that has instantly bookable times, and your proposed rate matches the minimum rate suggested by the provider, we will be sure to let you know that you can bypass the proposal process and instantly book the provider.

How do I cancel an appointment or project and what happens?

You'll need to message the provider directly. In your Home, under the Upcoming Appointments or the Upcoming Deadlines sections of your COMMERCE ACTIVITY feed, click "send message" next to the appointment or project you'd like to cancel. The provider will have to forfeit their transaction fee for this appointment/project.

Where do I get the latest updates on proposals I've sent or received?

On your Home, you'll see Upcoming Appointments, Upcoming Projects, Updates Awaiting Response, and Other Updates in the COMMERCE ACTIVITY section. You can also see the history of all sent or received proposals in your Buyer History and Provider History. In addition, myJambi sends you friendly reminder e-mails when you need to take action on a proposal.

When does a proposal expire?

A proposal is considered "expired" when all of the appointment date/times or the project deadline proposed have passed.

How do I make an appointment or agree to a project with a provider I've already worked with?

On your Home, select the MY SERVICE PROVDERS tab at the top of the page. Here, you should see all the providers you've worked with on myJambi and with whom you still have an agreement. Select the provider you'd like to work with again and click the "BOOK AGAIN" button above the calendar. This will take you through a few short steps to book another appointment or project. Since you've already established a rate with the provider, you'll only be negotiating date and time if you have an appointment-based agreement or a deadline if you have a project-based agreement.

How do I review a provider?

You can only review a provider after you've completed an appointment or project with them. After the first appointment or project is completed, you'll have ten days to review the provider. You'll see an update in the COMMERCE ACTIVITY section of your Home notifying you that it's time to make a review. Click on "rate and review" and we'll guide you through the necessary steps. myJambi will also send you a friendly e-mail reminder when it's time to complete a review. Your review will be posted to the REVIEWS section of the provider's offer page.

What is the Buyer History?

The Buyer History is where we keep track of all the proposals, appointments/projects and agreements that relate to your offers. Agreements, appointments & projects, proposals received and proposals sent are each tracked in a separate tab. You can click on any blue text in these pages to see additional detail relating to the agreement, appointment/project or proposal. To access your Buyer History, click on the hyperlinked words "Buyer History" next to COMMERCE ACTIVITY in your Home.

How do I access all my appointments and projects as a buyer?

Your upcoming appointments and projects will appear at the top of your COMMERCE ACTIVTY feed on your Home. You can access all future and past appointments in the APPOINTMENTS & PROJECTS tab of your Buyer History.

How do I access all the proposals I have received from providers?

On your Home, click on the words "Buyer History" next to COMMERCE ACTIVITY. The third tab, called PROPOSALS RECEIVED, stores all the proposals you've received from providers.

How do I access all the proposals I have sent to providers?

On your Home, click into your Buyer History. The third tab, called PROPOSALS SENT, stores all the proposals you've sent to providers.

How do I make a proposal on a want?

You can make a proposal on any want by going to the want's page and clicking on the "BOOK NOW" button. myJambi will guide you through a few quick steps, and, before you know it, you'll have sent off a proposal! The buyer will receive the offer you've associated with your proposal, a rate, and the time(s) you suggested for the appointment (or deadline for a project), and will have the opportunity to respond. You'll be notified by e-mail of any responses from the buyer.

How do I suggest my offer to a buyer with a relevant want?

When you click "BOOK NOW" on a want, you'll be able to choose an offer to send with your proposal.

Why do I have to create an offer to send a proposal to a buyer with a want?

At myJambi, we strongly believe that talented individuals are eagerly seeking a community to sell their services and build up a reputation as a service provider and that buyers are looking for true accountability. In order to help create that type marketplace, we ask that providers always have an offer for any type of service they propose carrying out so it can truly be associated with a particular talent and that they can immediately start building that reputation. myJambi is all about accountability and these service-specific reviews help create that environment for our users.

How do I negotiate the price of an appointment or project?

When you receive a proposal, you can always "counter" the proposal with suggestions of your own for a different price (or date and time).

What is "instantly bookable?"

On myJambi, providers can choose to make the times that they add to their week-to-week schedule "instantly bookable." To do this, go to your MY AVAILABILITY tab on the Home and check the box above the top calendar. By activating this feature, you are telling potential buyers that you can guarantee an appointment time if the buyer's proposal at least matches your minimum suggested rate.

How do I suggest dates/times that aren't highlighted as "available" on a calendar?

As long as the buyer is looking for an appointment and hasn't asked for one specific time, we allow you to propose any date and time, even if they haven't selected it as one of their available times.

How do I set up terms for a specific service, such as cancellation policy, contract length, etc...?

Select the offer, and click on the "Add a term" link and choose the type of term you'd like to add.

Where do I get the latest updates on proposals I've sent or received?

On your Home, you'll see Upcoming Appointments, Upcoming Deadlines, Updates Awaiting Response, and Other Updates in the COMMERCE ACTIVITY section. You can also see the history of all sent or received proposals in your Buyer History and Provider History. In addition, myJambi sends you friendly reminder e-mails when you need to take action on a proposal.

How do I cancel an appointment or project with a buyer?

You'll need to message the buyer directly. In your Home, under the Upcoming Appointments or Upcoming Deadlines section of your COMMERCE ACTIVITY feed, click "send message" next to the appointment or project you'd like to cancel. You will have to forfeit your transaction fee for this appointment/project.

Can I receive a refund if my buyer canceled?

At this time, we are unfortunately unable to refund the transaction fee when either party cancels.

How do I review a buyer?

You can only review a buyer after you've completed an appointment or project for them. After the first appointment or project is completed, you'll have ten days to review the buyer. You'll see an update in the COMMERCE ACTIVITY section of your Home notifying you that it's time to make a review. Click on "rate and review" and we'll guide you through the necessary steps. myJambi will also send you a friendly e-mail reminder when it's time to complete a review.

Your review will be posted to the BUYER RATING section of the buyer's want page.

What is my Provider History?

The Provider History is where we keep track of all the proposals, appointments, projects and agreements that relate to your offers. Agreements, appointments & projects, proposals received and proposal sent are each tracked in a separate tab. You can click on any blue text in these pages to see additional detail relating to the agreement, appointment, project or proposal. To access your Provider History, click on the hyperlinked words "Provider History" next to COMMERCE ACTIVITY in your Home.

How do I access all my appointments and projects as a provider?

Your upcoming appointments and projects will appear at the top of your COMMERCE ACTIVTY feed on your Home. You can access all future and past appointments in the APPOINTMENTS & PROJECTS tab of your Provider History.

How do I access all the proposals I have received from buyers?

On your Home, click into your Provider History. The third tab, called PROPOSALS RECEIVED, stores all the proposals you've received from buyers.

How do I access all the proposals I have sent to buyers?

On your Home, click into your Provider History. The third tab, called PROPOSALS SENT, stores all the proposals you've sent to buyers.

What happens if a buyer has not paid for the services I have provided him/her through myJambi?

The best place to start is to contact the buyer. Send your buyer a friendly payment reminder in a myJambi message (see How can I send a message to another user?). If you aren't able to reach the buyer, or aren't able to obtain payment, you may want to give the buyer a "thumbs down" review. In the body of the review, you can choose the "payment problem" option from the drop down menu (see How do I review a buyer?).

To help avoid this kind of problem, try listing your billing preferences as a term on your offer (see How do I set up terms for a specific service?). That way you can agree with your buyer ahead of time when and how you get paid.

What is the myJambi transaction fee?

Providers who use myJambi to conduct business are charged a minimal fee for every appointment or project that they schedule. All transaction fees are the responsibility of the service provider. Buyers on myJambi incur no charge and are therefore not asked to register a credit card or any other method of payment in order to use the service.

Each time a provider and buyer set up a first appointment or project, the provider incurs a fee of $3.00.

After the initial transaction, the provider incurs a $1.00 fee for each follow-up appointment or project with that same buyer for the same service.

What is an accepted method of payment?

myJambi accepts American Express, Visa, Mastercard, and Discover credit and debit cards.

How do I add a method of payment?

On your Home, click the "Account Preferences" on the upper left corner of the page. Click on the PAYMENT PREFS tab, and follow the directions to add a new payment method. myJambi will always tell you before charging your credit or debit card.

When will I be charged?

As a provider, you will only be charged when you confirm a proposal from a buyer. It doesn't matter who proposes what, you'll always be asked to confirm the appointment or project and authorize the charge. We'll always tell you the exact amount we're charging. The technical point of sale is the provider's proposal confirmation.

What happens if my method of payment is invalid?

As a provider, you'll be alerted when you try to confirm a proposal. You won't be able to accept an appointment or project without a valid method of payment on file. Don't worry, we'll let you know when you need to enter new information.

How do I receive an invoice of payments rendered?

After each transaction, the provider receives an e-mail with a summary of transaction fee charges from myJambi.

If the appointment or project is canceled, will I receive a refund?

Unfortunately, we are not able to issue refunds at this time. If either the provider or buyer cancels an appointment or project, the provider will have to forfeit their transaction fee.

If I am a buyer, do I need to have a credit card on file to book an appointment or project?

No! Buyers are never charged on myJambi.

How does myJambi protect my financial information?

1. This is a secure website. We have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect. Your information is encrypted using SSL (secure socket layer) technology, which means that it isn't readable by anyone but us.

2. We do not disclose your financial information to outside companies without your consent. Please refer to our Privacy Policy for more information.

3. You have control over whether the information stays in your account after the transaction has been completed. We save credit card information under your Account Preferences for your convenience, but you are free to delete or modify such information at anytime. Please visit your Account Preferences to make any changes.

4. This transaction is traceable. You will receive an invoice e-mail from myJambi documenting the transaction.

5. This transaction is purely between myJambi and you, the user. With the exception of our credit card transaction provider, no other party has access to your financial information. myJambi will never contact you via e-mail or phone to ask you for your credit card information. If you receive any e-mail or phone call asking for your password or banking information, disregard the request and please inform us us as soon as possible.

How do I flag content as inappropriate?

You can flag content on site as inappropriate by clicking on the "Flag this Offer" or "Flag this Want" links at the bottom right corner of the top module on most pages. This will call up an overlay that allows you to choose the reason for flagging content. You will also be able to find similar links on photos and broadcasts to appropriately flag those forms of content as well.

What are myJambi's terms of use and privacy policy?

myJambi strives to create a safe and vibrant online community. Click here to read myJambi's Terms of Use & Privacy Policy.

How do I deactivate my myJambi account?

We really hate to see you go! On your Home, click the "Account Preferences" link. On the BASICS tab, you'll see a link to deactivate your account. Follow the steps and your account will be deactivated. On your way out, please leave us any feedback you can. We'll miss you!